• Pricing & Transparency

    Our price list is available on our website. Final prices may vary depending on hair length, thickness and the work required. Any additional services or treatments may incur extra charges. We will always explain and confirm the total price with you before starting your service.

  • Hair Colour Expectations & Aftercare

    Achieving your desired colour may require multiple appointments, depending on your hair history and condition.

    Chemical treatments, especially lightening, can cause dryness, sensitivity or damage. We always prioritise your hair's health and recommend professional haircare products and limiting heat styling to maintain your results.

  • Payment Methods

    We accept both cash and card payments.

  • Booking Fee & Cancellation Policy

    A £100 booking fee is required to secure your appointment and will be deducted from your final bill.

    We understand that plans can change, so please note:

    • 48+ hours' notice: Free cancellation with a full refund, or reschedule at no extra cost.

    • 24–48 hours' notice: Your booking fee may be retained.

    • Less than 24 hours or no-show: A charge 50% of the booked service's base price may apply, including your booking fee.

    You can cancel or reschedule using the link in your booking confirmation email.

    Consultations: A £40 booking fee applies, subject to the same cancellation terms.

  • Late Arrivals

    Please arrive on time for your appointment. If you're running late, kindly let us know as soon as possible.

    Arriving late may result in a shorter or adjusted service. If you're more than 30 minutes late, we may be unable to proceed with your appointment, and our cancellation policy may apply.

  • Refunds

    Approved refunds will be processed through the original payment method.

  • Choosing the Right Service

    Please ensure you book the correct service and share any relevant hair history. If you're unsure what to book, we're always happy to advise you beforehand.

    If your chosen service is unsuitable, unsafe or requires more time than booked, we may recommend an alternative treatment or a new appointment.

    Where an incorrect booking or missing information prevents us from carrying out your appointment, our cancellation policy may apply, with any charges reflecting the loss of reserved appointment time.

    We always prioritise your hair's health and the best possible results.

  • Payment Disputes

    If you have any concerns about a payment, please contact us first so we can help resolve the matter.

    In the event of a payment dispute or chargeback, we reserve the right to provide our booking records, agreed terms and service details to the payment provider for review.

  • Health & Safety

    If you're feeling unwell or have symptoms of a contagious illness, please contact us to reschedule your appointment. This helps keep everyone safe and healthy.

    Our standard cancellation policy applies, but we understand that unexpected situations can arise and will always do our best to help.

  • Before Your Appointment

    Please arrive with freshly washed hair, free from styling products, and ensure all desired services are booked in advance. As we reserve specific time for each appointment, additional services may not be possible on the day.

  • Private Studio & Guest Policy

    To ensure a relaxing and comfortable experience, we kindly ask you to attend your appointment alone, without children, guests or pets.

    As we are a private studio operating by appointment only, please arrive at your scheduled time.

  • Respectful Behaviour & Safety

    We kindly ask all clients to treat our team with respect. Aggressive, abusive or discriminatory behaviour, as well as attending under the influence of alcohol or drugs, will not be tolerated.

    We reserve the right to refuse or stop a service if these standards are not met. Any applicable cancellation charges will follow our booking policy.

  • Consultations, Patch Tests & Hair Safety

    For new clients, we offer complimentary WhatsApp consultations to assess your hair history and desired result. An in-person consultation or strand test may also be required before your appointment.

    Please inform us of any previous colour, box dye, keratin treatments, Brazilian blow-dries or known allergies, as some hair histories may be unsuitable for our services.

    Where required, patch tests must be completed at least 48 hours before your appointment. Hair colour can cause allergic reactions, even after previous successful treatments, and a negative test does not guarantee that a reaction will not occur.

    For your safety, we cannot proceed without the required tests or consultation. Our cancellation policy may apply if these requirements have not been followed.

  • Client Satisfaction & Colour Adjustments

    Your satisfaction is important to us. If you notice any technical issues with your colour, please contact us within 7 days of your appointment. Where a correction is required, we aim to arrange a complimentary adjustment within 14 days of the original service.

    Please understand that changes in personal preferences after agreeing to the colour or treatment during your consultation are not considered technical faults. Any additional colour changes or adjustments requested for this reason will be charged as a new service.

    If your hair has been altered by another salon or stylist, any further work will require a new assessment and may incur additional charges.

    We always aim to resolve any concerns fairly and professionally, in accordance with your statutory consumer rights.

  • During Your Appointment

    For your safety, please remain in the studio while your treatment is in progress. We kindly ask you to avoid loud phone conversations and video calls. You're welcome to use your laptop and our complimentary Wi-Fi.

  • Photography & Videography

    We love sharing our work! With your permission, we may take photos or videos of your hair for our portfolio, website and social media. Please let us know if you prefer not to be photographed.

  • Professional Products & Assistance

    We use only professional products selected by our team and cannot use products brought by clients. Our in-salon colour and treatment products are not available for purchase, but selected aftercare products are.

    Your stylist may also be assisted by another team member during your appointment.

  • Personal Belongings & Clothing

    Please keep your personal belongings safe during your visit and avoid bringing valuable items. As we work with professional colour products, we recommend wearing comfortable clothing that you wouldn't mind getting accidentally stained.

Booking Terms & Studio Policies

We want every client to feel comfortable, informed and confident when visiting our studio. Please take a moment to read our policies before booking.